FAQ & Troubleshooting for EnrolNow Bookings

This article covers common questions and troubleshooting steps when using the Bookings Module. If you’re setting up for the first time, please see the “Getting Started” and “Creating Event Types / Event Schedules” guides.

General questions

Can families book more than one session? Yes. A child can hold multiple bookings across different Event Types or Schedules. Each booking will display in the child’s record. Please note that tokenisation can be used in the email invites which can restrict the use of the same link multiple times.
Can families cancel or edit a booking? Yes. Families can use their personalised booking link to cancel or reschedule. The system automatically updates capacity and sends a new confirmation.
How does the service cancel or change a booking? Yes. Services can also cancel or reschedule a family’s booking. To do this, open the child’s record in the Children module and use the quick action button “Manage Booking”. This opens the family’s personalised booking page, where you can cancel or change the booking on their behalf. The system will automatically update capacity, close or update the Meeting record, and send a new confirmation to the family if rescheduled.
What happens if a child isn’t already in EnrolNow? If a family uses a public link, EnrolNow will run a duplicate check and then create a new child/parent record if none exists.
How does the system manage capacity and prevent overbooking? A 15-minute temporary hold is placed when a family selects a session. During this window, the slot is reserved until the booking is confirmed or released.

Troubleshooting visibility issues

Families can’t see an Event Type: Check whether the Event Type is marked Publicly Accessible. If not, you must send the family a personalised email invite.
No Event Schedules showing: Make sure at least one active schedule exists with a valid future date/time and available capacity.
Orientation sessions missing: Confirm the child has the correct Program or Service allocation for the given care period. Restricted schedules will only show if allocations match.
Families see the wrong contact details: Check the Contact Information fields in the Event Type. Override them if someone other than the service should be listed.

Other tips

Clone schedules: Use the “Clone” option in list view for repeating sessions instead of re-entering each one.
Archive, don’t delete: Archiving keeps your history intact while hiding sessions from families.
Test first: Always test a booking link yourself before sending it to families.

Need more help?

If you’ve tried the above and still experience issues, please contact EnrolNow Support with details of the Event Type, Event Schedule, and affected child/family.