To support a family to complete payment with them providing details over the phone you can "Process Payment Manually" from the Invoice for a given child.
Go to the Invoice tab and search for the child
Click "view" for the affected invoice
Select "retry payment" from the bottom menu bar. You have two options, either:
Process Payment Manually: here you will see the credit card payment page and can enter details manually over the phone, or
Retry Automatic Payment: in this case Transact will initiate another request for funds from the same accoun
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