In the rare circumstance that you need to complete a refund of payments made via your Payrix Merchant Agreement, these refunds will need to be completed through your Payrix portal.
Details for your Payrix portal should have been shared with you at the time of entering into that agreement with Payrix. If you are unable to locate these you can contact Payrix at admin@payrix.com.au
When signed in go to
- Transactions
- Search for the transaction (by ID or amount)
- Click Refund from the list
Clients can do partial refunds in the Payrix system, the same way that they do a full refund.
Once you have selected the 'refund' button and the refund page is open in a new window, under 'refund type' the client can select 'Full Refund' or 'Partial Refund'.
If 'Partial Refund' is selected, you can then select the amount you want refunded to the payer.
Partial refunds show on financial reports simply as a REFUND. There is no special note that it is a partial amount.
Please note: With Bank Transfer payments the banking systems unfortunately do not allow for monies to be placed back for refunds in the same way as Credit Card. This refund will therefore need to be managed manually by the service by obtaining from the parent the BSB and account details and making a transfer from your bank.
If the Refund option is not available in your portal for credit card transactions please contact support@enrolnow.com.au and we will coordinate with Payrix to have this updated.
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