It is important to understand the difference between blocked email addresses and bounced emails.
- Bounced emails happen at a point in time and indicates that a given email you sent was unable to be sent. These can be identified through
- mass email statistics (refer here for further details), OR
- on the child record in the status column for each email sent hover on "bounced"
- Blocked email addresses are ones that Zoho marks as blocked (due to too many bounces or specific reasons for bounces).
- Blocked email addresses need to be cleared by Zoho if you want to try resending and to have these cleared it is important to check that the initial reason for the block is now corrected (eg. invalid email address or over quota issues should be confirmed to be resolved).
- Blocked email addresses can be identified by using a filter on the children to look for Children where email is blocked
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