TRANSACT: what does "Authority Revoked by Payer" mean?

All rejection reasons are provided to Payrix from the payers' bank, these are in turn reflected in the Payment Record area of an invoice.

In the instance of 'Authority Revoked by Payer', this means that the payer has advised their bank to block transactions.
This can be done for a specific business (eg. your kindergarten) OR for all of Payrix merchants OR it can be done as a blanket block.

In order to reactivate a payer record that is at a 'Cancelled - Payment Stop By Customer', the payer will need to contact their bank to speak to a bank manager (not a teller) and have the block lifted. The payer will then need to complete a new DDR form as proof of authority to debit, and this will need to be provided to Payrix so that we can manually update the payer record back to active. This process is paper based and should be enacted by contacting admin@payrix.com.au.