If you need to cancel an email that's scheduled to send, our support team can help you stop it before it goes out
Before you contact us
Scheduled emails need to be cancelled manually on our end, so please reach out as soon as possible — ideally well before the scheduled send time — to give our team the best chance of cancelling it in time.
How to request a cancellation
Contact our support team by either:
- Phone: (03) 4052 1111
- Email: support@enrolnow.com.au, consider putting 'URGENT - Cancel Scheduled Email' as the subject line
To help us find and cancel the correct email quickly, please include:
- Your organisation name
- The name of the email template used
- The scheduled send date and time
What happens next
Our team will locate the scheduled email in the system and cancel it before it sends. We'll confirm with you once it's been cancelled.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article